The Founder’s Log Podcast - May 2024 Recap
In May, we attended the CyberUK 2024 event in Birmingham hosted by the National Cyber Security Centre (NCSC), the government secret service responsible for keeping the UK's digital infrastructure safe from adversaries.
During the two-day event, many talks and breakouts were held about protecting UK businesses from cybercrime. Ransomware is still the main threat for the majority of UK companies. We were surprised by how dated some of the threats being discussed were; many have been around for many years, with easy ways to mitigate against these threats, which we have mandated and deployed at all our clients in some cases for over a decade.
It was concerning to observe that some of the questions asked by IT professionals in attendance were on basic topics, such as the importance of two-step verification. This highlights the need for continuous learning and staying updated in the rapidly evolving field of cybersecurity. We believe that ongoing education and professional development are crucial for all individuals in the industry. Overall, we learned from the event that the security Kimbley IT deploys to protect our client's data is very advanced and that the industry is far behind the levels we deploy as standard.
Kyle also gave a spotlight talk on neurodiversity in cybersecurity and IT at the event. His talk went down well with attendees, and the following day, he was invited to speak at the Foreign and Commonwealth Office later this month.
Google IO also took place in May, which is Google's big annual developers conference. This year's conference was heavy on Gemini AI, announcing a new service coming to Google Workspace called Google Vids.
Vids, when it launches later this year, will let you create videos using the power of Gemini. So, if you need to make a training video, a presentation or more, you can supply a couple of prompts, and Vids will make a video to share with whoever. Of course, our clients using Google Workspace by Kimbley IT will get first access to this new service when it launches.
New Videos:
Two new videos were uploaded on our YouTube channel.
New Blog Posts:
Three new posts were added to the Kimbley IT blog.
Assistance and Support Statistics
Subscribers contacted us 114 times. Of those, 97 got in touch to request assistance (they want to know how to do something better). In comparison, 17 asked for support (something that needs looking at).
We're using new terminology when reporting our statistics below. A "complete interaction" is from when a subscriber contacts us to when they can continue with their work.
Of those who sent a message for assistance asking how to do something better, 72 received a complete interaction within five minutes, now being able to do something better than they could before. Twenty-four received a complete interaction within five and thirty minutes. One took over thirty minutes but less than an hour as they requested some accessibility software to assist them with their eyesight.
Of the subscribers sending a message for support, 8 received a complete interaction and returned their work within five minutes. Six received a complete interaction and returned to their work within thirty minutes. Two requests were more nuanced, and the interaction took thirty minutes to an hour. The final request was a problem with an internet connection, and it took over an hour to figure out the cause and rectify it.
One hundred and eight subscribers contacted us through our unique instant messaging service, the quickest way to get in contact; three emailed, one phoned, one video called, and unusually, one got in contact through our website chat gadget.
The stats show that seven subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
