Do I get unlimited IT support?

Yes. You get unlimited IT help with no caps or hidden limits. Your team can always ask for assistance and get clear answers fast, without worrying about extra costs.

How quickly can my team get IT help?

You can message for instant help and get quick fixes in real time. If more is needed, you move straight to a video call without delays.

Do you handle onboarding and offboarding of team members?

Yes. New starters get quick access to email, files, and apps. When someone leaves, accounts are removed so data stays protected and nothing is left behind.

Will you monitor our IT systems?

Yes. Your systems are monitored around the clock so problems are spotted early. That means fewer interruptions, less downtime, and more time for your team to focus on work.

Do you provide on-site IT support?

Yes. You get on-site help when that’s the fastest fix. Whether it’s a planned visit or an urgent priority, your issue is handled face-to-face when it matters most.

What productivity tools are included?

Your team gets Gmail, Drive, Calendar, Meet, and device management — all on Business Plus as standard. Everyone has the same secure, powerful tools without confusing tiers.

Do you provide AI tools with Workspace?

Yes. You can use Gemini AI to draft, analyse, and automate safely inside Google Workspace. Your team saves hours on repetitive work while keeping data secure.

How can my team communicate in Workspace?

Your team stays connected with Gmail, Chat, and Meet working together. You get reliable video calls, instant messaging, and email + calendar integration in one place.

Can my team work securely from anywhere?

Yes. You can work securely from the office, home, or on the move. Your team gets safe access to files and apps on any device without compromising security.

Do you provide eDiscovery and compliance archiving?

Yes. You keep every important record with retention, search, and legal hold built in. Your business can prove compliance and recover information fast when needed.

Will my Google Workspace data be backed up?

Yes. Your Google Workspace data is backed up several times a day. You can restore files instantly if something is lost, deleted, or corrupted.

How do you protect sensitive team data?

Your sensitive data stays safe with role-based access and continuous monitoring. Everyone gets the access they need — nothing more, nothing less.

Do you manage domains and email settings?

Yes. Your domains and DNS are managed correctly with renewals on time. Your email stays deliverable with SPF, DKIM, and DMARC in place.

Kimbley IT delivers the BEST IT SUPPORT for growing UK businesses.

Everything you need to organise your technology. In one package.

Book a video call ⬇️

✅ Unlimited support ✅ Instant replies ✅ Expert guidance

  
Kimbley IT Support Package Table

        Benefits
        What you get
        Included
      
    IT support for UK start-ups, scale-ups, and SMBs

        Decades of IT expertise on tap
        
          Clients receive decades of IT knowledge applied directly to their business, ensuring faster fixes, smarter solutions, and guidance to maintain team productivity.
          Access to Google-trained experts
Strategic technology guidance
Knowledge transfer for team growth

        Included
      
        Unlimited IT support
        
          Unlimited IT assistance is provided with no caps or hidden limits. Teams can request assistance at any time and receive clear, fast answers without concerns about additional costs.
          Support for mobile, laptop, and desktop
Assistance with non-managed services
Uncapped contact for all team members

        Included
      
        Fast message-based help
        
          Instant help is available via message for real-time fixes. If further assistance is required, issues escalate immediately to video calls without delay.
          Instant messaging response
Direct technician access
Immediate video call escalation

        Included
      
        Easy onboarding and offboarding
        
          New starters gain quick access to email, files, and apps. Upon departure, accounts are removed to ensure data remains protected and secure.
          Streamlined new starter setup
Secure leaver process
Device management (MDM) integration

        Included
      
        24/7 system monitoring
        
          Systems are monitored around the clock to detect problems early. This results in fewer interruptions, reduced downtime, and more time for teams to focus on core work.
          Proactive anomaly detection
Automated security updates
Real-time device health monitoring

        Included
      
        On-site support when needed
        
          On-site assistance is provided when it offers the fastest fix. Issues are handled face-to-face during planned visits or urgent priorities when it matters most.
          Face-to-face issue resolution
Planned maintenance visits
Urgent priority assistance

        Included
      
    Productivity tools that help your team get more done

        All-in-one productivity suite
        
          Teams receive Gmail, Drive, Calendar, Meet, and device management on Business Plus as standard. All users access the same secure, powerful tools without confusing tiers.
          Google Workspace Business Plus edition
Device-agnostic accessibility
Integrated offline support

        Included
      
        Work faster with built-in AI
        
          Gemini AI allows for drafting, analysis, and automation safely within Google Workspace. Teams save hours on repetitive work while maintaining data security.
          Drafting and summarisation in Gmail/Docs
Data analysis and insights in Sheets
Automated meeting notes in Meet

        Included
      
        Smarter team communication
        
          Teams stay connected with Gmail, Chat, and Meet working in unison. Reliable video calls, instant messaging, and email plus calendar integration are provided in one place.
          Unified Gmail, Chat, and Meet interface
Video recording and transcription
Shared spaces and task management

        Included
      
        Work securely from anywhere
        
          Secure work is enabled from the office, home, or on the move. Teams gain safe access to files and apps on any device without compromising security.
          Secure access on any device
Mobile device management (MDM)
Consistent experience across locations

        Included
      
        Keep records and meet compliance
        
          Important records are kept with built-in retention, search, and legal hold. Businesses can prove compliance and recover information quickly when needed.
          Google Vault eDiscovery tools
Granular data access controls
Justifiable data protection for legal needs

        Included
      
    Security, backups, and essentials done properly

        Stay protected with advanced security
        
          Teams are protected with phishing filters, enforced MFA, device policies, and safe sharing defaults applied automatically to ensure security without extra effort.
          Five layers of hardware/software security
AI-driven spam and malware protection
Real-time web content filtering

        Included
      
        Never lose data with daily cloud backups
        
          Google Workspace data is backed up several times a day. Files can be restored instantly if lost, deleted, or corrupted.
          Three daily snapshots
Self-service data restoration
Pooled storage across the organisation

        Included
      
        Data protection for your team
        
          Sensitive data remains safe with role-based access and continuous monitoring. Users receive exactly the access they need, ensuring strict data protection.
          Mandatory two-step verification
Passkey security implementation
Role-based access management

        Included
      
        Reliable Wi-Fi and connectivity
        
          Teams work on reliable, secure networks. Connectivity is designed, configured, and monitored to prevent dropped calls and ensure fast file syncing.
          Network performance monitoring
Secure configuration design
Optimisation for file syncing

        Included
      
        Keep your domains and email running smoothly
        
          Domains and DNS are managed correctly with timely renewals. Email deliverability is maintained with SPF, DKIM, and DMARC protocols in place.
          Automatic domain renewal management
SPF, DKIM, and DMARC configuration
Domain theft protection

        Included
      
        Cyber Essentials support
        
          Step-by-step guidance is provided to prepare, pass, and maintain Cyber Essentials certification. Audits and renewals are straightforward and stress-free.
          Step-by-step certification guidance
Compliance alignment assistance
Stress-free audit preparation

        Included

Benefits	What you get	Included
IT support for UK start-ups, scale-ups, and SMBs
Decades of IT expertise on tap	Clients receive decades of IT knowledge applied directly to their business, ensuring faster fixes, smarter solutions, and guidance to maintain team productivity. Access to Google-trained experts Strategic technology guidance Knowledge transfer for team growth	Included
Unlimited IT support	Unlimited IT assistance is provided with no caps or hidden limits. Teams can request assistance at any time and receive clear, fast answers without concerns about additional costs. Support for mobile, laptop, and desktop Assistance with non-managed services Uncapped contact for all team members	Included
Fast message-based help	Instant help is available via message for real-time fixes. If further assistance is required, issues escalate immediately to video calls without delay. Instant messaging response Direct technician access Immediate video call escalation	Included
Easy onboarding and offboarding	New starters gain quick access to email, files, and apps. Upon departure, accounts are removed to ensure data remains protected and secure. Streamlined new starter setup Secure leaver process Device management (MDM) integration	Included
24/7 system monitoring	Systems are monitored around the clock to detect problems early. This results in fewer interruptions, reduced downtime, and more time for teams to focus on core work. Proactive anomaly detection Automated security updates Real-time device health monitoring	Included
On-site support when needed	On-site assistance is provided when it offers the fastest fix. Issues are handled face-to-face during planned visits or urgent priorities when it matters most. Face-to-face issue resolution Planned maintenance visits Urgent priority assistance	Included
Productivity tools that help your team get more done
All-in-one productivity suite	Teams receive Gmail, Drive, Calendar, Meet, and device management on Business Plus as standard. All users access the same secure, powerful tools without confusing tiers. Google Workspace Business Plus edition Device-agnostic accessibility Integrated offline support	Included
Work faster with built-in AI	Gemini AI allows for drafting, analysis, and automation safely within Google Workspace. Teams save hours on repetitive work while maintaining data security. Drafting and summarisation in Gmail/Docs Data analysis and insights in Sheets Automated meeting notes in Meet	Included
Smarter team communication	Teams stay connected with Gmail, Chat, and Meet working in unison. Reliable video calls, instant messaging, and email plus calendar integration are provided in one place. Unified Gmail, Chat, and Meet interface Video recording and transcription Shared spaces and task management	Included
Work securely from anywhere	Secure work is enabled from the office, home, or on the move. Teams gain safe access to files and apps on any device without compromising security. Secure access on any device Mobile device management (MDM) Consistent experience across locations	Included
Keep records and meet compliance	Important records are kept with built-in retention, search, and legal hold. Businesses can prove compliance and recover information quickly when needed. Google Vault eDiscovery tools Granular data access controls Justifiable data protection for legal needs	Included
Security, backups, and essentials done properly
Stay protected with advanced security	Teams are protected with phishing filters, enforced MFA, device policies, and safe sharing defaults applied automatically to ensure security without extra effort. Five layers of hardware/software security AI-driven spam and malware protection Real-time web content filtering	Included
Never lose data with daily cloud backups	Google Workspace data is backed up several times a day. Files can be restored instantly if lost, deleted, or corrupted. Three daily snapshots Self-service data restoration Pooled storage across the organisation	Included
Data protection for your team	Sensitive data remains safe with role-based access and continuous monitoring. Users receive exactly the access they need, ensuring strict data protection. Mandatory two-step verification Passkey security implementation Role-based access management	Included
Reliable Wi-Fi and connectivity	Teams work on reliable, secure networks. Connectivity is designed, configured, and monitored to prevent dropped calls and ensure fast file syncing. Network performance monitoring Secure configuration design Optimisation for file syncing	Included
Keep your domains and email running smoothly	Domains and DNS are managed correctly with timely renewals. Email deliverability is maintained with SPF, DKIM, and DMARC protocols in place. Automatic domain renewal management SPF, DKIM, and DMARC configuration Domain theft protection	Included
Cyber Essentials support	Step-by-step guidance is provided to prepare, pass, and maintain Cyber Essentials certification. Audits and renewals are straightforward and stress-free. Step-by-step certification guidance Compliance alignment assistance Stress-free audit preparation	Included

Stop juggling multiple subscriptions and providers.

IT support is £100 per team member per month (ex VAT), with discounts for larger teams. The price is simple, transparent, and fixed — no hidden fees, upsells, or surprises to worry about.

That means you get AI, Google Workspace, cybersecurity, daily backups, proactive monitoring, and unlimited expert support — let us organise your IT.

Scroll down to see what’s included and book a call.

Everything you need to organise your technology. In one package.

Book a short video call to see if this support is right for you!