We're Charging For "Forgotten" Password Resets

Almost every internet service, such as Google Workspace, requires entering a password to access your account. The password you use must be unique, so if someone were to break into one service, they could not use your password for that service to access another. 

Remembering lots of unique passwords is difficult. You can use some tricks; stringing three words together, such as Giddy9-Blissful-Stoop is easier to remember than ba*99y%tj and quite challenging for a computer to crack. But even using the three-word scheme, it is hard to remember many different combinations for all the services you use.

That is where a password manager comes in.

Our favourite is Bitwarden. With a password manager, all you need to do is remember one password (your master password) to access your password vault. In your password vault, all your unique passwords get stored for all your web services, and with a chrome extension, Bitwarden will automatically fill in the login boxes for any website you visit with your credentials. A good password manager will also alert you if your password has been detected in a breach and prompt you to update your password to secure your account.

So, using a password manager is the best way to prevent your brain from forgetting your password. All your brain needs to remember is one master password and nothing more.

When you don’t store your password correctly

Sadly, we still get subscribers who fail to manage their passwords correctly and contact us because they have forgotten their password for Google Workspace and need us to reset it for them.

Many will claim the system won't accept their password, and that's because, like it or not, they are entering the wrong password.

Resetting a password takes us away from our work. It is not a support issue because the only thing that has failed is correctly securing their passwords. Resetting a password is a time-consuming job and usually has some urgency. Therefore, we have decided to charge £15 for non-technical password resets (the subscriber has “forgotten” their password) because they have failed to secure it correctly.

To avoid this charge and ensure your business is looking after its password correctly, we would love to assist you and train you on using Bitwarden across your business. Bitwarden is only £5 per team member per month, which is exceedingly good value for a significant security boost for your business!

Clients who have invested in a password manager and password disciplinary procedures in their business never get in contact for password resets and keep their business data significantly more secure than those who don't.