The Founder’s Log Podcast - July 2024 Recap

In July, we onboarded another PR Agency based in Exeter. An existing client recommended that this agency contact us. They are already running Google Workspace, but just in a vanilla setup, as you get it when you purchase directly from Google. So, it was not configured to allow their team to get the most out of the suite; they were also paying for licences they no longer needed. They had a handful of other SaaS services they were paying for because they were unaware that Google Workspace offered the same features. For example, they have stopped paying for Calendly and DocuSign and replaced them with appointment scheduling in Google Calendar and eSignatures in Google Docs - a significant cost saving.

Another lead we spoke with in July decided not to proceed with us for purely cost reasons. There's not much you can do about that when a lead is purely buying on price and does not consider the time saved a monetary saving. They decided to stick with their legacy IT systems. They'll live and learn.

At the end of the month, I visited our client PinPoint Media, where they got to experience my Meta Ray Ban shades, which went down exceptionally well. Have a watch of this video.

New Videos:

One new video went live on the Kimbley IT YouTube Channel.

• How to let someone sign your Google Doc in Google Drive.

New Blog Posts:

Eight new posts were added to the Kimbley IT blog.

• How to Request Signatures in Google Docs.

• How to Share Your Google Calendar.

• A Chromebook is perfect for your team.

• How To edit Microsoft Office Files in Google Drive.

• How To Record Your Google Meet Video Call.

• Why you should use Google Meet for video calling.

• Three tips on how to avoid being interrupted by Windows Updates.

• Why Your Business Needs an IT Support Partner.

Assistance and Support Statistics

Subscribers contacted us 138 times. Of those, 119 contacted us to request assistance (they want to know how to do something better). In comparison, 19 asked for support (something that needs looking at).

We're using new terminology when reporting our statistics below. A "complete interaction" is from when a subscriber contacts us to when they can continue with their work.

Of those who sent a message for assistance asking how to do something better, 97 received a complete interaction within five minutes, now being able to do something better than they could before. Twenty-one received a complete interaction within five and thirty minutes, with one interaction taking over thirty minutes but less than an hour to complete.

Of the subscribers sending a message for support, nine received a complete interaction and returned to their work within five minutes, and ten received a complete interaction and returned to their work within thirty minutes.

One hundred and thirty-three subscribers contacted us through our unique instant messaging service, which is the quickest way to get in contact; five emailed.

The stats show that twelve subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.