The Founder's Log Podcast - March 2023
It's that time again to reflect on the previous month at Kimbley IT.
We started the month of March by sealing the deal with a Web Development company. This company was already using Google Workspace but knew there was so much more they could get from the productivity suite, but the MD needed more time to dedicate to growing his business than spending time administering the company's IT. So partnering with Kimbley IT was the ideal solution.
A division of a Kent-based Local Council got in touch to explore our services as they weren't happy with the service they'd been getting from the existing IT provider and wanted to look at lowering costs. Not only did it turn out that the service we could offer would be the better value we also spotted that their existing IT provider was overcharging them and disgracefully charging them for services they never needed.
The MD of the division we spoke to was exceedingly happy with the Google Workspace by Kimbley IT solution and wanted to move to us, but he would need authorisation from the council board. Sadly the council board blocked the deal from taking place—they feared change. Preferring to keep the status quo and not wanting to reduce the taxpayer's burden with more efficient and better-value computer systems.
We completed the month with one of our longest-standing clients signing a new multi-year agreement to continue our partnership with them.
New Videos
In March, we released two new videos on our YouTube Channel. This video got some decent traction, and we decided not to post another video while the YouTube algorithm was sending views to this video.
Once the video started to fall out of the algorithm traffic drive, we posted a YouTube short - which also picked up a decent amount of traffic.
New Blog Posts:
Five new blogs went live on the Kimbley IT website:
How To Move Folders And Files From One Shared Drive To Another
All The New Generative AI Coming To Google Workspace By Kimbley IT!
March Assistance and Support Statistics
In February, we got contacted 113 times by subscribers. Eighty-nine of those getting in touch requested assistance (they want to know how to do something better). Twenty-four asked for support (something needs to get fixed).
69.9% (79) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 27.4% (31) received a reply and returned to their work within 30 minutes. And three took over 30 mins but less than an hour to resolve.
One hundred nine subscribers contacted us through our unique instant messaging service! The remaining opted to get in contact using less quick contact methods.
The stats show that twelve subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
