The Founder’s Log Podcast - October 2024 Recap

Hello, and welcome back to our regular monthly review of the month that has just gone. October started with several new business leads coming through. Two of these leads came through direct messaging on LinkedIn.

The first lead, a data and analytics company, got in contact as they were looking to find out if they should stick with Microsoft Office or move to Google Workspace. The reason for contacting us was interesting; they had posted on LinkedIn asking which way they should go, and the hostility Google Workspace got from Microsoft-focused IT support providers was so incredible that they decided to explore Google Workspace.

The next LinkedIn lead has been a connection for quite a long time. They already use Google Workspace. They got in contact because it became clear to the owner that our knowledge of Google Workspace far outstripped the knowledge of their current IT provider. The business owner contacted us to book a video call, but this video call never happened, and the owner stopped replying to follow-ups. It is a very odd situation where we have got ghosted. Nothing is wrong with changing your mind, but letting the other person know is courteous.

The third lead of the month came from our natural hunting ground—an organic discovery of our services. This company is in the oil drilling industry had recently discovered that an ex-employee had stolen a lot of their data to create a new competitive business. Of course, legal action was taking place, and they needed experts in Google Workspace to audit and discover what data had been stolen and how it was exfiltrated. As part of the IT assistance and support service, Kimbley IT was able to help this business, which is now a long-term client and consequently has a much more secure and better-managed Google Workspace.

New Videos:

Last month, we produced two new videos for our YouTube channel:

• Mail Merge in Gmail: Step-by-Step for Beginners (2024)

• Google Workspace by Kimbley IT: Client Testimonial

New Blog Posts:

As with the videos, six new blog posts were composed, but three are exclusive to our clients. The three you can read are:

• How to Use Mail Merge in Gmail.

• Why has the email I sent ended up in spam?

• Have you got an Android phone? Do this now! Enable Theft Protection!

New Case Studies:

Two new case studies also went live on the website:

• MAC Surfacing Paves the Way with Kimbley IT & Google Workspace.

• Unlocking Potential: How Kimbley IT Transformed Zappshelter's Workflow.

Assistance and Support Statistics

Subscribers contacted us 150 times. Of those, 122 contacted us to request assistance (they want to know how to do something better). In comparison, 28 asked for support (something that needs looking at).

In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.

Of those who sent a message for assistance asking how to do something better, 92 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Twenty-seven received a complete interaction that lasted five to thirty minutes. Two interactions took thirty minutes but less than an hour to complete as the requested advice was more nuanced, and one took over an hour.

Of the subscribers sending a message for support, 17 received a complete interaction and returned to their work within five minutes. Ten received a complete interaction and returned to their work within thirty minutes, while one took over thirty minutes but was less than an hour.

One hundred and forty-five subscribers contacted us through our unique instant messaging service, which is the quickest way to get in contact; four emailed, and one used our Google Meet for a video call.