The Founder’s Log Podcast - December 2024 Recap
Hello and welcome to 2025! It's time for my monthly look back. As you can imagine, December is always quieter due to the two-week Christmas and New Year's break. This year, our support team got a bit busier in the last few days before the Christmas break started, with clients rushing to complete work and needing advice on quicker ways to do this work. However, the rush was a lot less than in prior years.
Kyle made a video call presentation for the Foreign and Commonwealth Office, a branch of the British government, about neuro-diversity in IT support and cybersecurity, which went down very well with the attendees. Even though the government department had trouble getting Microsoft Teams working. They should move to Google Meet by Kimbley IT. It works flawlessly. Every. Single. Time.
My new Tesla Model 3 Performance company car was delivered. I have been very impressed by the car's build quality, which is much better than previous Teslas. The software is bug-free, unlike my experience with Android Automotive in my previous Polestar 2 Performance, which was atrocious and made me turn my back on another Polestar. Many people(online) without the Tesla autopilot pack say it is an overpriced gimmick. While it may be overpriced, it is far from a gimmick. I no longer park my car; I let the auto park feature do it for me. If someone parks too close, I can use the summon feature to get the car to come to me; then I can get in. Due to UK regulations, summon is drastically handicapped in what it can do, but in America, it is fantastic! Likewise, with the self-driving mode, UK regulations handicap what it could do, but enabling it on the motorway and letting the car take over is nice.
New Videos:
Last month, I produced one new video for our YouTube channel:
New Blog Posts:
Four new blog posts were composed:
Assistance and Support Statistics
Subscribers contacted us 118 times. Of those, 91 contacted us to request assistance (they want to know how to do something better). In comparison, 27 asked for support (something that needs looking at).
In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.
Of those who sent a message for assistance asking how to do something better, 81 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Ten received a complete interaction that lasted five to thirty minutes.
Of the subscribers sending a message for support, 17 received a complete interaction and returned to their work within five minutes, six received a complete interaction and returned to their work within thirty minutes, and four took over thirty minutes but less than an hour.
One hundred and seventeen subscribers contacted us through our unique instant messaging service, which is the quickest way to get in contact; one emailed.
The stats show that thirty-seven subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
