The Founder’s Log Podcast - September 2024 Recap
September 2024 was significantly busier than August, with decision-makers returning from their summer holidays. The first highlight of the month was visiting Good 2 Great, a business training business based in the medieval market town of Bridgnorth. Kyle and I met with Johnny, the company's owner, for a general catch-up on his business and his plans for the business in the near future and to discuss the best way to keep the data created by their extensive network of associate trainers backed up and secure.
Next, another client was refreshing their fleet of Macbooks, so we spent some time preparing these devices; however, using Apple Business Manager connected to the Google Workspace Device Management suite significantly reduced the time needed to prepare the devices. This allowed the devices to be rolled out and put in the hands of their team members much quicker than expected.
Recently, Google sold their Google Domains business to Squarespace, and while we are fans of Squarespace, their domain management solution is not that good. So, we have been moving domains away from the service to Cloudflare as they come up for renewal. Out of coincidence, many domains we manage came up for renewal during September, allowing us to move a decent portion of these domains to Cloudflare.
New Videos:
Last month, we produced six new videos for our YouTube channel. Four of the videos are exclusive to our clients, so you won't be able to see them unless you're a client. The two videos you can view are:
New Blog Posts:
As with the videos, six new blog posts were composed, but three are exclusive to our clients. The three you can read are:
Assistance and Support Statistics
Subscribers contacted us 141 times. Of those, 113 contacted us to request assistance (they want to know how to do something better). In comparison, 28 asked for support (something that needs looking at).
In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.
Of those who sent a message for assistance asking how to do something better, 86 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Twenty-six received a complete interaction that lasted five to thirty minutes. One interaction took thirty minutes but less than an hour to complete as the requested advice was more nuanced.
Of the subscribers sending a message for support, 13 received a complete interaction and returned to their work within five minutes. Fourteen received a complete interaction and returned to their work within thirty minutes, while one took over thirty minutes but was less than an hour.
One hundred and thirty-three subscribers contacted us through our unique instant messaging service, which is the quickest way to get in contact; six emailed, and two used our website chat.
The stats show that three subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
