MAC Surfacing Paves the Way with Kimbley IT & Google Workspace.

MAC Surfacing is a thriving road surfacing company employing 88 staff across diverse roles and locations. It recognised the need for an IT system to enhance efficiency and collaboration. They partnered with Kimbley IT, a company specialising in providing a comprehensive IT support package built around Google Workspace to businesses with 1-100 team members. This partnership has proven instrumental in helping MAC Surfacing maximise the potential of its IT infrastructure, enabling it to focus on its core operations rather than troubleshooting technical issues.

TLDR:

• What were the main challenges MAC Surfacing faced before partnering with Kimbley IT?

  MAC Surfacing, a road surfacing company with 88 staff across various locations, needed a modern IT system to improve efficiency and collaboration. Their legacy system hindered remote work, data access, and communication, leading to frustration and reliance on inefficient solutions like self-troubleshooting via Google searches and YouTube tutorials.

• How did Kimbley IT address MAC Surfacing's IT needs?

  Kimbley IT implemented a comprehensive IT support package centred around Google Workspace. This included continuous system monitoring to prevent issues, unlimited instant support via chat for quick resolutions, and regular data backups to ensure data security and peace of mind.

• What are the key benefits of Google Workspace for MAC Surfacing?

  Google Workspace provided several advantages:

  • Work from anywhere: Cloud-based access to crucial information and tools, regardless of location.

  • Enhanced collaboration: Tools like Gmail, Calendar, Drive, Chat, and Meet facilitate seamless teamwork.

  • Streamlined communication: Real-time project-based communication and file collaboration via Google Chat.

  • Data-driven insights: Google Sheets and Looker Data Studio enable data structuring and visual dashboards for informed decision-making.

• What additional services did Kimbley IT provide beyond basic IT support?

  Beyond standard support, Kimbley IT:

  • Customised Google Workspace: Tailored the platform to meet MAC Surfacing's specific requirements.

  • Offered data protection and cybersecurity guidance: Helped MAC Surfacing achieve Cyber Essentials certification, securing data and winning larger contracts.

  • Provided proactive training and updates: Kept MAC Surfacing informed about new Google Workspace features and how to best utilise them.

• What results did MAC Surfacing experience after implementing Kimbley IT's solution?

  The partnership resulted in:

  • Increased efficiency: Streamlined processes and reliable support significantly improved overall efficiency.

  • Minimised downtime: Proactive monitoring and rapid response times ensured minimal disruption to operations.

  • Peace of mind: Robust data backups and security measures provided reassurance about data protection and cyber threat mitigation.

• How did Kimbley IT's support differ from MAC Surfacing's previous experience?

  Unlike their previous experience with self-troubleshooting, Kimbley IT provided proactive, instant support. Their readily available expertise through Google Chat allowed for quick resolutions and removed the burden of resolving IT issues from MAC Surfacing's staff.

Kimbley IT's Approach:

Instead of merely reacting to problems, Kimbley IT proactively manages MAC Surfacing's IT needs. Their IT assistance and support package includes:

• Continuous System Monitoring: Using specialised software, Kimbley IT monitors MAC Surfacing technology to find and suggest productivity gains while minimising downtime and preventing issues from escalating.

• Unlimited Instant Support: Kimbley IT provides unlimited software support and assistance to every MAC Surfacing team member. Employees can contact Kimbley IT via instant messaging for immediate assistance, bypassing the need for formal ticketing systems and ensuring quick resolution of any queries.

• Regular Data Backups: A crucial part of Kimbley IT's service is implementing a robust data backup system. The backup system takes snapshots of each team member's account three times daily, ensuring comprehensive data protection. This provides MAC Surfacing with peace of mind, knowing their valuable data is secure and easily recoverable in case of unforeseen incidents.

The Power of Google Workspace by Kimbley IT:

Central to Kimbley IT's solution for MAC Surfacing is Google Workspace, a cloud-based productivity suite that seamlessly integrates into its IT package. This strategic choice proves highly advantageous for MAC Surfacing, allowing them to:

• Work from Anywhere: Google Workspace provides MAC Surfacing's team with access to crucial information and tools from any location. This cloud-based accessibility was particularly beneficial for a company with employees spread across various sites who often work remotely.

• Enhanced Collaboration: Tools like Gmail, Google Calendar, Google Drive, Google Chat, and Google Meet foster seamless collaboration among MAC Surfacing's employees. With 3.5 billion users globally, Gmail offers a familiar and reliable platform for communication, further enhanced by integrated instant messaging and video calling features.

• Streamlined Communication: Google Chat, akin to platforms like Slack, facilitates project-based communication and real-time collaboration on files. This streamlined communication improves team cohesion.

• Data-Driven Insights: By utilising Google Sheets and Looker Data Studio, MAC Surfacing has gained the ability to structure its data and build intuitive dashboards. This visual representation of data empowers them to make informed decisions quickly.

Beyond the Basics:

Kimbley IT's commitment to MAC Surfacing extends beyond basic IT support. They provide additional services that proved invaluable to MAC Surfacing's operations:

• Google Workspace Customisation: As a Google Workspace partner, Kimbley IT's team of experts tailors the platform to meet MAC Surfacing's requirements, ensuring that MAC Surfacing can fully leverage Google Workspace's capabilities.

• Data Protection and Cyber Security: Understanding the importance of data security, Kimbley IT offers data protection support and guidance on achieving Cyber Essentials certification. This support helped MAC Surfacing maintain industry accreditations, safeguard its business against potential cyber threats, and win larger road repair tenders from local councils.

• Proactive Training and Updates: Kimbley IT informs MAC Surfacing about the latest Google Workspace enhancements and provides guidance on best utilising new features. This proactive approach ensures that MAC Surfacing remains at the forefront of Google Workspace's capabilities.

The Results:

Partnering with Kimbley IT and adopting Google Workspace has significantly benefited MAC Surfacing.

• Increased Efficiency: Streamlined communication, enhanced collaboration tools, and reliable IT support show a noticeable increase in overall efficiency.

• Minimised Downtime: Kimbley IT's proactive monitoring and rapid response times ensure that any IT issues are addressed swiftly, minimising downtime and disruption to MAC Surfacing's operations.

• Peace of Mind: With comprehensive data backups and robust security measures, MAC Surfacing gains peace of mind knowing its data is secure and its operations are protected from cyber threats.

Conclusion:

The partnership between MAC Surfacing and Kimbley IT showcases how a proactive and comprehensive IT support strategy can empower businesses to get the most out of their technology. By maximising the potential of Google Workspace and providing continuous support, Kimbley IT has enabled MAC Surfacing to enhance efficiency, collaboration, and data security, ultimately allowing them to focus on their core road-surfacing business.