The Founder’s Log Podcast - November 2024 Recap
Let's look back at what happened at Kimbley IT in November 2024.
The highlight of the month was what seemed like a fantastic new lead. Patrick owns a security firm and recently acquired another firm he needed to integrate into his business. As many start-ups and scale-ups do, Patrick wanted to use Google Workspace for his company. He contacted us after frequently seeing Kimbley IT during his research. Our video call went well; Patrick had already pre-ordered Chromebooks and Pixelbooks for his team and was eager to partner with us. We agreed on the terms and were ready to sign the Google Doc. However, Patrick vanished after I sent the document, and all follow-up attempts were unsuccessful. Despite being a good match for his needs and with costs under £2,000 a month, he ghosted us. Perhaps we dodged a bullet.
The rest of the team continued to help a new client track down a data breach they'd suffered before partnering with Kimbley IT. The Kimbley IT team was able to investigate audit logs to find out what had actually happened, who the bad actors were, and provide the information for use in a future legal case.
New Videos:
Last month, we produced two new videos for our YouTube channel:
New Blog Posts:
Five new blog posts were composed:
How to set up a Passkey to secure your Google Workspace account.
Use Google Calendar to get quick insights into how you spend your time.
How do you set up a simple redirect of a domain in CloudFlare?
How to quickly delete cookies for a specific website in Google Chrome.
Assistance and Support Statistics
Subscribers contacted us 122 times. Of those, 92 contacted us to request assistance (they want to know how to do something better). In comparison, 30 asked for support (something that needs looking at).
In the statistics reported below, a "complete interaction" is when a subscriber gets in contact and when they can return to work.
Of those who sent a message for assistance asking how to do something better, 62 received a complete interaction that lasted less than five minutes, and they are now able to do something better than they could before. Twenty-eight received a complete interaction that lasted five to thirty minutes. Two interactions took thirty minutes but less than an hour to complete as the requested advice was more nuanced.
Of the subscribers sending a message for support, 12 received a complete interaction and returned to their work within five minutes. Sixteen received a complete interaction and returned to their work within thirty minutes, while two took over thirty minutes but was less than an hour.
One hundred and twenty subscribers contacted us through our unique instant messaging service, which is the quickest way to get in contact; two emailed.
The stats show that twenty-six subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
