The Founder’s Log Podcast - June 2024 Recap
In June, the Kimbley IT website was updated with a fresh look. Our website is our most important marketing tool; it generates most of our business. The entrepreneurial generation prefers discovering a company to partner with to a recommendation or turning up to random networking events, with the slim possibility of bumping into someone who offers what they need. This is why, unlike many companies who offer similar services, we put so much effort into our website.
This updated look makes the website even easier to navigate, read, and discover the services offered on both desktop and mobile. Our user-centric design ensures that every visitor, regardless of their device, has a seamless experience. Using WebGL technology, no two visitors see the same website, with elements like the coloured backgrounds generated on the fly.
Xerocon was held at the Excel in London in June, the big get-together for accountancy firms. Quite a lot of accountancy firms partner with Kimbley IT for their IT Assistance and Support, so naturally, the team headed to London to meet clients in real life for the first time in some instances. While there, we spoke with many other technology vendors so that we are aware of developments coming to the accountancy world and can deploy these technologies. While we didn't spot a single other IT support provider on site, we met many accountancy firms who could do with better IT.
Finally, Kyle and I met up for lunch at the end of the month at Amelia's Bar at Wolverhampton Half Penny Airfield.
New Videos:
Due to illness in the team, we could not make any new videos for the first time ever.
New Blog Posts:
Two new posts were added to the Kimbley IT blog.
Assistance and Support Statistics
Subscribers contacted us 117 times. Of those, 100 contacted us to request assistance (they want to know how to do something better). In comparison, 17 asked for support (something that needs looking at).
We're using new terminology when reporting our statistics below. A "complete interaction" is from when a subscriber contacts us to when they can continue with their work.
Of those who sent a message for assistance asking how to do something better, 73 received a complete interaction within five minutes, now being able to do something better than they could before. Twenty-seven received a complete interaction within five and thirty minutes.
Of the subscribers sending a message for support, 7 received a complete interaction and returned their work within five minutes. Nine received a complete interaction and returned to their work within thirty minutes. One took thirty minutes to an hour.
One hundred and twelve subscribers contacted us through our unique instant messaging service, the quickest way to get in contact; four emailed, and one video called.
The stats show that six subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
