The Founder's Log Podcast - April 2023

At Kimbley IT, we are big fans of Grammarly. If you're unfamiliar with it, Grammarly is a software tool that improves your grammar and helps refine the tone of your messages. Our team has been using the business version for several years, and it's been extremely helpful in maintaining a consistent brand tone in our external communications. In April, we got access to Grammarly Go, their generative AI, revolutionising how we communicate. We utilise it for "remixing" content - creating an original piece and allowing Grammarly Go to remix it while preserving the message's essence.

James conducted a training session for a client in April. The client had been using Google Workspace before joining Kimbley IT this year but without any assistance or support. As a result, they were unaware of many of the features that could help them save time and work more productively. James recommended the features that would add the most value if the client started using them immediately.

At the beginning of April, we received a lead that showed promise. However, after an impressive initial video call, it appears that the deal may not come to fruition. The final decision rests with several directors in the company, but unfortunately, they were not present during the initial call. This means they may not have enough knowledge to make a well-informed decision. We have offered another video call with the remaining directors, but the response has been subdued.

New Videos

Last month, two new videos went live on our YouTube Channel: a Feature video and a Short. The Short was are most successful short to date.

• How to mute comment notifications in Google Docs, Sheets and Slides

• How to get Google Drive notifications in Google Chat #shorts

New Blog Posts:

Three new blog posts were published. It's worth noting that one of these posts had been in development hell for almost a year, but thanks to the assistance of Grammarly Go, James could revise and rework the content into a functional blog post.

• Pomodoro For Chrome: A Simple But Effective Way To Improve Productivity

• Here Is How You Mute Comment Notifications In Google Docs, Sheets And Slides

• IT Support: Why Every Team Member Matters

April Assistance and Support Statistics

In April, we got contacted 98 times by subscribers. Seventy-Six of those getting in touch requested assistance (they want to know how to do something better). Twenty-two asked for support (something needs to get fixed).

62.2% (61) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 34.7% (34) received a reply and returned to their work within 30 minutes. Two took over 30 mins but less than an hour to resolve. And one took over an hour as it required a site visit.

Nighty-Seven subscribers contacted us through our unique instant messaging service! The remaining one opted to get in contact using email.

The stats show that six subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.