The Founder's Log - January 2023
Hello, and welcome to our first look back on the previous month for 2023.
During January, we picked up several positive-looking leads, which we closed. Resulting in two accountancy firms partnering with Kimbley IT. Bring the number of accountancy firms who partner with Kimbley IT up to nine. Both of these firms were already using Google Workspace. One self-managed and needed to hand over the management of the IT to free up time, and the other wanted to move from their current support partner to Kimbley IT.
During the month, we decided to stop partnering with a legacy client. This client, a local Shooting Ground, had for many years had a barter agreement with us, where we'd look after their IT in return for free Clay Pigeon Shooting.
However, recently it had become clear this deal was no longer fair in that the needs were much more significant than our ability to shoot. So last year, we offered them a corrected agreement with everything outlined and a discounted monthly fee of £350 to get the same support that other businesses get. They turned this down.
At the start of January, they had locked themselves out of their systems and begged us to help them out, which we did and reoffered them the same deal - which again they turned down.
We decided we could no longer support them as it was very unfair that they were dragging us away from our committed clients, so we informed them that we would no longer partner with them on a barter or ad-hoc basis. We have yet to receive a reply. They are welcome to continue with us on a fair and contracted basis.
Finally, we vistied
New Videos
Three new videos went live on our YouTube Channel:
New Blog Posts:
Three new blogs went live:
January Assistance and Support Statistics
The statistics for January are not entirely correct, as seven contacts are unclassified due to a new bit of software that we are using, which I had forgotten to program into our statistics dashboard 😬
In January, we got contacted 151 times by subscribers. Of those getting in touch, 109 requested assistance (they want to know how to do something better). Thirty-five asked for support (something needs to get fixed).
62.3% (94) of subscribers who sent a message to us received a response and returned to doing their work within five minutes. 31.8% (48) received a reply and returned to their work within 30 minutes.
One hundred forty-five subscribers contacted us through our unique instant messaging service! And six subscribers opted to email.
The stats show that twenty-one subscribers would not have gotten in contact if the companies they worked for had offered regular training through Learning Sessions by Kimbley IT.
